S10health - FAQ's
Q) What facilities are included as part of my S10health membership.
A) The gym, pool, fitness classes and sauna/steam rooms are included in your S10health membership package. They can be used in accordance with your time band i.e. off peak members can use the facilities only at off peak times.
Q) What times can I use my membership?
A) Off Peak membership can be used Monday to Friday 7am to 5pm (last entry 4.00pm), and
9am to 5pm Saturday and Sunday. Peak membership can be used Monday to Friday 7am to 10pm, and 9am to 5pm Saturday and Sunday. The Medics membership can be used Monday to Friday 7am to 5pm (last entry 4.00pm), and 8.30pm to 10pm, and 9am to 5pm Saturday and Sunday.
(When on offer) The Breakfast membership can be used Monday to Friday 7am to 11am (last entry 10am), and 9am to 11am Saturday and Sunday (last entry 10am).
Last entry to all facilities is 30 minutes before closure.
Q) What are your Off Peak hours?
A) Our Off Peak Hours are 7am to 5pm weekdays (last entry 4pm) and 9am to 5pm at the weekend.
Q) Is there a minimum joining period?
A) Yes, the minimum joining period is 3 months (except for when our one month special promotions are on offer).
Q) What is the minimum age to join S10health?
A) You need to be 18 years old to join S10health.
Q) Can I use the gym on a “Pay and Play” basis?
A) You need to be a member to use the gym. However, the other sports facilities, including the pool and fitness classes, are available on a “Pay and Play” basis.
Q) What membership offers do you have available?
A) We have various memberships available, and throughout most of the year we have special offers available. To find the best one for you please contact the Membership Team on 0114 222 6969 or by emailing email@example.com.
Alternatively, please visit our Membership Team located at the Membership Sales Desk in the foyer of our main reception at Goodwin Sports Centre. The Membership Team is available 8am – 8pm Mondays to Fridays. Outside of these hours our Customer Service Assistants based at our Main Reception are happy to help. Our special offers can be viewed on our website www.sport-sheffield.com.
Q) How do I join?
A) Please visit our Membership Team located at the Membership Sales Desk in the foyer of our main reception at Goodwin Sports Centre. The Membership Team is available 8am – 8pm Mondays to Fridays. Outside of these hours our Customer Service Assistants based at our Main Reception are happy to help. If you have any queries, in advance of visiting to join, you can contact our Membership Team by calling 0114 222 6969 or by emailing firstname.lastname@example.org.
Q) How can I pay for my membership?
A) We offer peak monthly memberships payable by Direct Debit. All other memberships, which are paid in advance and have a fixed expiry date (e.g. annual memberships), can be paid for by debit/credit card, cheque or cash.
Q) Can I pay monthly by Direct Debit for off peak membership?
A) Off peak membership is not currently available on a monthly Direct Debit basis.
Q) As a previous member of S10health will I need another induction?
A) If your membership has lapsed for 18 months or more you will need to have another induction.
Q) Do I have to have an induction?
A) Yes, all new members, and those members whose membership has lapsed for 18 months or more, must attend an induction ahead of their first visit.
Q) How do I book my induction?
A) Inductions are booked at the point of joining. The Membership and Promotions Assistant will book an induction for a time convenient to you. Please note that induction slots are subject to availability and so at busy times it may not be possible to offer you your first choice. A health questionnaire needs to be completed at the time of joining, prior to an induction being booked.
Q) What do I need to bring with me for my induction?
A) You will need to bring your training clothes, including non-marking trainers, and a workout towel to wipe down the gym equipment. You will need a 20 pence piece for the locker (which is returnable). We provide shower gel/shampoo but not towels. There are hairdryers in the changing rooms.
Q) How long is the induction and what happens?
A) You should allow an hour for the induction itself (plus time to change both beforehand and afterwards). The fitness instructor will show you how to use the equipment and answer any questions you may have. Please be changed and in the gym, ready to start your induction at the allotted time.
Q) What should I do if I am unable to attend my induction?
A) Please contact the Membership Team on 0114 222 6969 or by emailing email@example.com at least 24 hours ahead of your appointment if you are unable to attend.
A £5.00 charge will be payable should you fail to give more than 24 hrs notice of your intention not to intend your induction. Special circumstances will be taken into account.
Q) What should I do if I want to change my fitness programme?
A) Please talk to a fitness instructor. Minor changes to your programme can probably be done there and then. If more fundamental changes are required to your fitness programme the fitness instructor can book you in for a one to one reassessment.
Q) What should I do if I am unable to attend my reassessment?
A) Please leave a message for the Fitness Team on 0114 222 6957 or email firstname.lastname@example.org at least 24 hours ahead of your appointment if you are unable to attend.
Q) What is the last entry time for an Off Peak Membership?
A) The last entry time is 4.00pm on weekdays i.e. 60 minutes before the time band for this membership finishes. At the weekend the last entry time is 4.30pm i.e. 30 minutes before closure.
Q) What is the last entry time for a Breakfast Time Membership?
A) The last entry time is 10.00am on weekdays i.e. 60 minutes before the time band for this membership finishes. At the weekend the last entry time is 4.30pm i.e. 30 minutes before closure.
Q) Do I have to book fitness classes in advance, if so how far in advance?
A) No, you do not have to book classes in advance, however, classes can be booked up to 3 days in advance.
Please leave sufficient time if you decide to leave booking onto and paying for a class until you come to the class. Spaces may not be available at this point. Booking in advance is advisable as this guarantees your place on the class.
Q) How do I freeze my membership?
A) Memberships paid in advance with a fixed expiry date (e.g. annual memberships) cannot be frozen.
Monthly memberships payable by Direct Debit can be frozen for a continuous period of at least one calendar month but no more than 3 months, starting on the first day of the month and ending on the last day of the month.
Membership may only be frozen for one period within any period of 12 consecutive months. (Students may freeze for up to three periods but for no more than a total of five months within any period of 12 consecutive months).
10 working days notice must be given IN WRITING to freeze a monthly membership. An email to email@example.com is acceptable notification. Freeze forms are also available from the Membership Team.
Q) How do I cancel my membership?
A) Memberships paid in advance with a fixed expiry date (e.g. annual memberships) cannot be cancelled.
10 working days notice must be given in writing to cancel a monthly membership payable by Direct Debit. An email to firstname.lastname@example.org is acceptable notification. Cancellation forms are also available from the Membership Team.
The effective date of cancellation is the last day of the current month (if the 10 working days notice has been met) or the following month (if the 10 working days notice has not been met) or later if indicated on the written notice of cancellation.
Q) Is Wi-Fi access available?
A) Wi-Fi access will be available in S10health allowing you to make use of Life Fitness’ Virtual Trainer app.
Q) Do you supply paper towel dispensers to wipe down equipment?
A) We do provide paper towels for members although all members are encouraged to bring their own sweat towels. As a courtesy to other users we ask that all equipment is wiped down after use.
Q) I had a programme logged on the Wellness system can I still get a copy of that workout?
A) Yes we can still arrange for you to get a copy of this workout, please speak to one of the Fitness consultants in the fitness c entre who will be able to help you. You can then add this to the new Virtual Trainer site.
Q) Who is your equipment provider?
A) Life Fitness provides the majority of our equipment which includes cardio, fixed strength and free weights. Our spin bikes are Livestrong bikes provided by Matrix.
Q) How many pieces of equipment do you have in the gym?
A) We have over 170 pieces of equipment including cardio, weights, spin bikes and core/conditioning equipment.
Q) Can I make changes to my own workout away from the gym?
A) Yes! By using Life Fitness’ Virtual Trainer website and/or smart phone app you can be in complete control of your own workout.
Q) What range of dumbbells do you have available
A) We have dumbbells ranging from 1kg to 50kg.