Hello and welcome to Sport Sheffield frequently asked questions
Questions regarding membership? Interested in swimming, climbing, fitness classes and so much more but don't know how to book?
To save you time we have included the answers to some of our most common questions.
Check out our Sport Sheffield FAQs below. The answer to your query should be found within each section so please view before contacting us.
WHY ARE THE SPORT AND FITNESS FACILITIES CLOSED?
Following advice from the relevant authorities, including the Government, NHS and Public Health England regarding Coronavirus (COVID-19), the University of Sheffield has taken the difficult decision to temporarily close our sports facilities from 10.00pm on Tuesday 17 March until further notice. This is not a decision we have taken lightly, and we appreciate that it may be disappointing for many but the decision has been made to protect the health and wellbeing of our customers and staff, which is our number one priority.
ARE ALL OF YOUR FACILITIES CLOSED?
All of our indoor and outdoor facilities are closed, at Goodwin Sports Centre and Norton Sports Park.
WHEN WILL YOU REOPEN FACILITIES?
The situation around COVID-19 is changing on a daily basis and therefore we are unable to give an indication of a date for re-opening. Our team are ready to mobilise and get the facilities re-opened as soon as the government and University of Sheffield suggest it is safe to do so.
WILL MEMBERS/USERS BE CONTACTED WHEN THE FACILITIES REOPEN?
We will stay in contact with our customers during the period of closure. We encourage customers to stay as active as possible whilst the facilities are closed and will be providing at home workouts
WHAT WILL HAPPEN TO MY FITNESS MEMBERSHIP? (DIRECT DEBIT)
We can confirm your membership will be frozen for 5 months with immediate effect, we are doing this as a precautionary measure due to the current COVID-19 situation.
When the facilities reopen you can opt to unfreeze early at any point, please email the membership team to do this ahead of your expected return.
While the facilities are closed, no payments will be collected. Once re-opened, the next payment date will be reviewed and communicated before collection.
WHAT WILL HAPPEN TO MY FITNESS MEMBERSHIP (UPFRONT PAYMENT)
Fixed memberships such as this are not usually eligible to be frozen, however, due to the current circumstances we are allowing all members to request to freeze.
Your account will be frozen with immediate effect. When the facilities reopen and you are ready to return you can opt to unfreeze, please email the membership team to do this ahead of your expected return. We will add the time missed on to your subscription.
CAN I CANCEL MY MEMBERSHIP DUE TO THE COVID 19 OUTBREAK?
Any member who wishes to cancel must submit a request via email to the membership team. This will be considered on a case by case basis.
WILL MY BLOCK BOOKING STILL BE HONOURED WHEN THE FACILITIES REOPEN?
Yes! All block bookings will remain the same. Once we have a clear understanding of when the bookings will resume, we will will be in touch.
WILL MY CHILD KEEP THEIR PLACE ON THE SWIMMING/BOULDERING LESSONS PROGRAMME?
Yes! Your child's place on the programme will be held by us. Once we have a clear understanding of when the programme will resume, we will will be in touch.
I RECENTLY BOOKED MY CHILD A PLACE ON ACTIVE KIDS, WHAT HAPPENS WITH THAT BOOKING?
Customers who have booked Active Kids Camps will be offered the opportunity to transfer on to another date or will be offered a refund.
ARE YOU TAKING ANY BOOKINGS WHILE YOU ARE CLOSED?
The situation around COVID-19 is changing every day and as such we don't know when we will be able to resume normal operations at Goodwin Sports Centre and Norton Sports Park. As soon as we are able to open our doors we will make customers aware and we will open up the booking sheets.
WILL WE BE ABLE TO COMPETE IN THE CAMPUS LEAGUE KNOCKOUTS?
Completing league fixtures will be prioritised once we return to normal operation. Where it is unlikely that we will be able to stage knockouts this year, options will be looked into and communicated with all team captains.
CLUB SPORT ENQUIRIES
For all club sport enquiries please go to the club sport google site for more information.