S10health - FAQ's
Q) What facilities are included as part of my S10health membership.
A) The gym, pool, fitness classes and sauna/steam rooms are included in your S10health membership package. They can be used in accordance with your time band i.e. off peak members can use the facilities only at off peak times.
Q) What times can I use my membership?
A) Off Peak membership can be used Monday to Friday 7am to 5pm (last entry 4.00pm), and
9am to 5pm Saturday and Sunday. Peak membership can be used Monday to Friday 7am to 10pm, and 9am to 5pm Saturday and Sunday. The Medics membership can be used Monday to Friday 7am to 5pm (last entry 4.00pm), and 8.30pm to 10pm, and 9am to 5pm Saturday and Sunday.
(When on offer) The Breakfast membership can be used Monday to Friday 7am to 11am (last entry 10am), and 9am to 11am Saturday and Sunday (last entry 10am).
Last entry to all facilities is 30 minutes before closure.
Q) What are your Off Peak hours?
A) Our Off Peak Hours are 7am to 5pm weekdays (last entry 4pm) and 9am to 5pm at the weekend.
Q) Is there a minimum joining period?
A) Yes, the minimum joining period is 3 months (except for when our one month special promotions are on offer).
Q) What is the minimum age to join S10health?
A) You need to be 18 years old to join S10health. At the Club’s sole discretion 16 and 17 year olds may be members. If you are under 18 years and would like to join on a membership please contact the membership team on 0114 2226969 or you can email firstname.lastname@example.org
Q) Can I use the gym on a “Pay and Play” basis?
A) You need to be a member to use the gym. However, the other sports facilities, including the pool and fitness classes, are available on a “Pay and Play” basis.
Q) What membership offers do you have available?
A) We have various memberships available, and throughout most of the year we have special offers available. To find the best one for you please contact the Membership Team on 0114 222 6969 or by emailing email@example.com.
Alternatively, please visit our Membership Team located at the Membership Sales Desk in the sports hall building at the Goodwin Sports Centre. The Membership Team is available 8am – 8pm Mondays to Fridays. Outside of these hours our Customer Service Assistants based at our Main Reception are happy to help. Our special offers can be viewed on our website www.sport-sheffield.com.
Q) How do I join?
A) Memberships are now available to purchase online please visit online.sport-sheffield.com If you have any queries you can also speak to one of our membership advisors at the Goodwin Sports Centre, you can also telephone the membership team by calling 0114 222 6969 or by emailing firstname.lastname@example.org.
Q) How can I pay for my membership?
A) We offer both peak and off peak monthly membership’s payable by Direct Debit. All other memberships, which are paid in advance and have a fixed expiry date (e.g. annual memberships), can be paid for by debit/credit card, cheque or cash.
Q) Do I have to have an induction?
A) We advise that all new members undertake an induction prior to using the facilities each time. An induction allows you to spend time with a fitness consultant on an individual basis and along with the covering the basics of safe equipment use, also give you the chance to discuss your fitness goals. However if you are confident in using the gym equipment with minimal supervision you have the option to complete a gym induction opt out disclaimer.
Q) How do I book my induction?
A) Inductions can be booked online or with the membership and reception teams. Please note that induction slots are subject to availability, at busy times it may not be possible to offer you your first choice. A Health Commitment Statement needs to be completed at the time of joining, prior to an induction being booked.
Q) What do I need to bring with me for my induction?
A) You will need to bring your training clothes, including non-marking trainers, and a workout towel to wipe down the gym equipment. You will need a 20 pence piece for the locker (which is returnable). We provide shower gel/shampoo but not towels. There are hairdryers in the changing rooms.
Q) How long is the induction and what happens?
A) You should allow an hour for the induction itself (plus time to change both beforehand and afterwards). The fitness instructor will show you how to use the equipment and answer any questions you may have. Please be changed and in the gym, ready to start your induction at the allotted time.
Q) What should I do if I am unable to attend my induction?
A) Please contact the Membership Team on 0114 222 6969 or by emailing email@example.com at least 24 hours ahead of your appointment if you are unable to attend. You can also contact the reception on 0114 2226999.
A £5.00 charge will be payable should you fail to give more than 24 hrs notice of your intention not to intend your induction. Special circumstances will be taken into account.
Q) What should I do if I want to change my fitness programme?
A) Please talk to a fitness instructor. Minor changes to your programme can probably be done there and then. If more fundamental changes are required to your fitness programme the fitness instructor can book you in for a one to one reassessment.
Q) Do you offer Personal Training?
A.) Although we do not offer Personal Training, Re-assessments are included in the cost of your membership. This means at any point during your membership you could book in for a one2one appointment with one of fitness consultants to review/create a personal programme. You can do this as many times as you like during your membership to re-evaluate your current programme or incorporate new exercises.
Q) What should I do if I am unable to attend my reassessment?
A) Please leave a message for the Reception Team on 0114 222 6999 or email firstname.lastname@example.org at least 24 hours ahead of your appointment if you are unable to attend.
Q) What is the last entry time for an Off Peak Membership?
A) The last entry time is 4.00pm on weekdays i.e. 60 minutes before the time band for this membership finishes. At the weekend the last entry time is 4.30pm i.e. 30 minutes before closure.
Q) What is the last entry time for a Breakfast Time Membership?
A) The last entry time is 10.00am weekdays and weekends i.e. 60 minutes before the time band for this membership finishes.
Q) Do I have to book fitness classes in advance, if so how far in advance?
A.) You do not have to book classes in advance. However booking in advance is advisable as this guarantees your place on the class. Please ensure you scan your membership card before the start of each class at the sports hall reception, this will register your attendance.
Fitness classes can be booked up to three days in advance on-line via our website. You can also call reception on 0114 2226999 or visit the reception to book in person.
If you decide not to book in advance for fitness classes, you will still need to visit the reception prior to the class starting to check spaces are still available and to book in. Please leave sufficient time before the class to allow for this. Kindly note spaces may not be available at this point.
Q) What should I do if I am unable to attend a fitness class?
If you are unable to attend your class please cancel your booking online or alternatively please contact the reception on 0114 2226999 to cancel your reservation. Please leave a message if you do not speak to someone directly. You must give 24 hours’ notice to cancel a reservation. If you cancel with less than 24 hours’ notice the non-member’s rate may be added to your account. Unfortunately you cannot currently cancel classes online.
Q) How do I freeze my membership?
A) Memberships paid in advance with a fixed expiry date (e.g. annual memberships) cannot be frozen.
Monthly memberships payable by Direct Debit can be frozen for a continuous period of at least one calendar month but no more than 3 months, starting on the first day of the month and ending on the last day of the month.
Membership may only be frozen for one period within any period of 12 consecutive months. (Students may freeze for up to three periods but for no more than a total of five months within any period of 12 consecutive months).
10 working days notice must be given IN WRITING prior to the next collection, to freeze a monthly membership. An email to email@example.com is acceptable notification. Freeze forms are also available from the Membership Team.
Q) How do I cancel my membership?
A) Memberships paid in advance with a fixed expiry date (e.g. annual memberships) cannot be cancelled.
10 working days notice must be given IN WRITING prior to the next collection, to cancel a monthly membership payable by Direct Debit. An email to firstname.lastname@example.org is acceptable notification. Cancellation forms are also available from the Membership Team.
Q) Is Wi-Fi access available?
A) Wi-Fi access is available at Sport Sheffield. Please ask at reception for the wireless key code. You can also use Life Fitness’ Virtual Trainer app to keep track of your workouts within the gym.
Q) Do you supply paper towel dispensers to wipe down equipment?
A) We do provide paper towels for members although all members are encouraged to bring their own sweat towels. As a courtesy to other users we ask that all equipment is wiped down after use.
Q) Who is your equipment provider?
A) Life Fitness provides the majority of our equipment which includes cardio, fixed strength and free weights.
Q) How many pieces of equipment do you have in the gym?
A) We have over 170 pieces of equipment including cardio, weights, spin bikes and core/conditioning equipment.
Q) Can I make changes to my own workout away from the gym?
A) Yes! By using Life Fitness’ Virtual Trainer website and/or smart phone app you can be in complete control of your own workout.
Q) What range of dumbbells do you have available
A) We have dumbbells ranging from 1kg to 50kg.